Warranty Info

Contractor Lighting & Supply, Inc.

 Conditions of Sale — Warranty and Obligations



Warranty and Obligations: The following is exclusive and in lieu of all other warranties and claims, whether implied, express or statutory including, but by way of limitation, and warranty of merchantability of fitness for any particular purpose.


Contractor Lighting & Supply (CLS) warrants to the buyer for resale only the CLS products are free from defects in workmanship and materials. The obligation of CLS under this warranty is expressly limited to replacement or repair, at our decision, of the unit itself or repair or replacement of components (transformer, ballast, chips, wiring, connectors, etc.) without charge (at our sole decision) of defective products manufactured at a CLS factory within a period of five years from date of shipment. In addition, only after CLS management has issued a written Return Materials Authorization (RMA) to the customer for the products.


Batteries arriving with or in CLS products are covered with the following warranties. Sealed lead acid batteries have a two year pro-rata warranty and nickel cadmium batteries have a five year pro-rata warranty from date of purchase from CLS.


This warranty does not apply to CLS products which have been repaired or altered outside of CLS factories. Also warranty does not apply to products which have been subject to abuse, misuse, customization, neglect or accident, including shipping damages. This warranty also does not apply to products not manufactured by CLS, which have been installed and used in conjunction with products from CLS. CLS’s warranty does not apply to any other accessory or component manufactured by another manufacturer, the buyer should pursue those claims with that component manufacturer.


CLS reserves the right to replace an item returned under warranty with the closest match available. Due to the rapid evolution of lighting technology, the exact same item may no longer be available.



Damage: CLS will not honor credit for short shipment or damage that are not reported within seven business days of receipt of shipment.



Return Policy: Buyer must request and receive a Return Merchandise Authorization (RMA). Products are subject to a 25% restocking fee. Items returned without a preauthorized RMA will be denied credit. RMA products must be returned to the specified RMA address, not the marketing and sales address. No returns on special order products or products made to buyer required specifications.


Credit may not be issued for returned merchandise over 30 days from original invoice date. Credits and refunds will be issued within five business days from receipt of the merchandise at our RMA center once they have been evaluated.



Limitations of Liability: In no event shall CLS be liable for incidental, indirect, special or consequential damages (regardless of the form of action, whether in strict liability, in contract, or in tort including negligence) nor for loss of income and/or profits; nor shall the liability if CLS for any claims or damage arising out of or connected with this agreement or the delivery, sale, manufacture, use, maintenance, repair or modification of the products, or supply of any replacement parts therefore, exceed the purchase price of the products.


Our limitation of liability shall apply to any liability for default under or in conjunction with the parts, products or services delivered hereunder whether based on delay or failure in delivery or otherwise. No labor charges will be accepted without prior written authorization by CLS management. This clause shall survive failure of an exclusive remedy.