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Warranty Info

Contractor Lighting & Supply, Inc.

 Conditions of Sale — Liability, Warranty and Obligations

 

 

Warranty and Obligations: THE FOLLOWING IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,          WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING, BUT NOT BY WAY OF LIMITATION, ANY WARRANTY OF MERCHANTABILITY OF FITNESS FOR ANY PARTICULAR PURPOSE.


Contractor Lighting & Supply (“CLS") warrants its General Lighting and Life Safety Equipment (“Product(s)”) to be
free from defects in materials and workmanship for a period of FIVE years from the date of shipment
of Product(s) from CLS facilities. Product(s) with LED arrays will be considered defective in material or
workmanship only if a total of 15% or more of the individual LEDs in the Products fail to illuminate.
The replaceable batteries included with CLS Life Safety Equipment have a prorated warranty of TWO to
FIVE years as indicated on the product specification sheet. Consult factory for additional information on this.


The obligation of Contractor Lighting & Supply under this warranty is expressly limited to repair or
replacement of the product(s) with the same or a functionally equivalent product(s) or its component part(s) with
out charge, at the sole option of Contractor Lighting & Supply, of defective products manufactured at
Contractor Lighting & Supply's factory and within their warranty period. This Warranty excludes labor and
equipment required to remove and/or reinstall original or replacement parts. The repair or replacement of
any Product(s) or component part within the Product(s) is the sole and exclusive remedy for failure of
the Product(s) to comply with the terms of this Warranty and does not extend the Warranty period.
Warranty claims regarding the Product(s) must be submitted in writing within (60) days of discovery of
the defect or failure to an authorized Contractor Lighting & Supply Customer Service representative. Contractor
Lighting & Supply may require Product(s) or component part(s) to be returned for inspection and
verification of nonā€conformance and would facilitate that by generating an RMA (return authorization
number) for the returned Product(s) or component part(s).


This warranty extends only to the Contractor Lighting & Supply's Product(s) as delivered to and does not apply to
Product(s) which have been altered or repaired outside of Contractor Lighting & Supply's factory or which
have been subjected to neglect, abuse, misuse or accident (including shipping damages). This warranty does
not apply to Product(s), component(s) or accessories NOT manufactured by Contractor Lighting & Supply but
have been installed and used in conjunction with Contractor Lighting & Supply's Product(s). Any warranty regarding
such Product(s) or component(s) is made by the manufacturer(s) of the Product(s) or component(s), and
customer shall direct all claims to the manufacturer(s).

 

 

Damage: CLS will not honor credit for short shipment or damage that are not reported within seven business days of receipt of shipment.

 

 

Return Policy: Buyer must request and receive a Return Merchandise Authorization (RMA). Products are subject to a 25% restocking fee. Items returned without a preauthorized RMA will be denied credit. RMA products must be returned to the specified RMA address, not the marketing and sales address. No returns on special order products or products made to buyer required specifications.

 

Credit may not be issued for returned merchandise over 30 days from original invoice date. Credits and refunds will be issued within five business days from receipt of the merchandise at our RMA center once they have been evaluated.

 

 

Limitations of Liability:  IN NO EVENT SHALL Contractor Lighting & Supply BE HELD LIABLE FOR
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (REGARDLESS OF THE FORM OF ACTION,
WHETHER IN CONTRACT, STRICT LIABILITY, OR IN TORT INCLUDING NEGLIGENCE) INCLUDING WITHOUT
LIMITATION LABOR OR EQUIPMENT REQUIRED TO REMOVE AND/OR REINSTALL ORIGINAL OR REPLACEMENT
PARTS, NOR FOR LOST PROFITS; NOR SHALL THE LIABILITY OF Contractor Lighting & Supply FOR ANY CLAIMS
OR DAMAGE ARISING OUT OF OR CONNECTED WITH THIS AGREEMENT
OR THE MANUFACTURE, SALE, DELIVERY, USE, MAINTENANCE, REPAIR OR MODIFICATION OF THE PRODUCTS,
OR SUPPLY OF ANY REPLACEMENT PARTS THEREFOR, EXCEED THE PURCHASE PRICE OF
THE PRODUCTS.


THIS LIMITATION OF LIABILITY SHALL APPLY TO ANY LIABILITY FOR DEFAULT UNDER OR IN CONNECTION WITH
THE PRODUCTS, PARTS, OR SERVICES DELIVERED HEREUNDER WHETHER BASED ON WARRANTY, FAILURE OF OR DELAY IN DELIVERY, OR OTHERWISE. THIS CLAUSE SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.

 

 

 

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